I'm really sorry to hear about what's happening here, which I'm sure is a lot of added stress on top of your big move. Before doing a factory reset, it is always best to make backup of your mSecure data, and then move it off the device. I know that may not be helpful now, but if you did that, we can use the backup to restore your data. Without a backup of the data, I'm not sure how we're going to be able to retrieve your information. You mention needing a QR code, but I'm not sure at this point if you were actually using mSecure 5, which is the first version that makes use of the QR code for account ownership authentication. I have a feeling you were using the older mSecure 4 app, but I can't confirm that suspicion.
First, did you make a backup of your data from inside mSecure before you performed the reset? If not, do you by any chance have access to the data in mSecure on a different device, perhaps a desktop computer?
For quick clarification, the mSecure 4 app was never free. There were times when it was sold at a discount, but the typical cost was $9.99.
Unfortunately, mSecure can't check to see if you have an account. An email address needs to be provided and a password, and if those credentials work to log you in, then you will be logged in. However, I just checked our system for an account with the email you are using here, but I found it. The problem is, it's a free account, so there would be no or little data stored in it. The trial was started back in November of 2019, but the sync feature was disabled for the account, so no data was getting pushed to the server. It doesn't sound like that was actually the account you were using, but I can't be sure. Are you trying to sign in to an account with the email address you are using here?
Regardless of the account you were using, in order to get back into it, you would need to have the QR code, unless you were to go through the account reset process. At the end of the day, in order to get the data back, we're going to have a backup or another device on which you have access to the data.
I am trying using this account,but it could very well be an @outlook.com address.
I just checked for an account using that email address, and there isn't one in our system. As mentioned at the end of my last message, you will need a QR code in order to authenticate as the owner of the account, so I believe that's going to be a problem here. If you have another email address, I can search for an account. If you were signed in to it with either an iOS device or Mac, it's possible you will be able to authenticate without a QR code.
@Sophie There is an account using your @gmail.com address, but it is not a paid account, and the sync setting is disabled. With the sync setting disabled, that means no data would be uploaded to the mSecure Cloud. It would have only been stored locally on whatever device was running the mSecure app. Does that make sense?
No problem. I just removed the first part of the two email address I saw, and left @outlook.com and @gmail.com. I don't think I missed a spot where there is an email address showing, but if I did, please let me know, and I'll remove it to.