Hi Gina,
Thank you for contacting us. I'm not exactly sure what's happening here, but you should have no problems syncing via Wi-Fi. However, it can be a little tricky to get things working at times due to the reliance Wi-Fi networking. It would be easier to use mSecure Cloud syncing if you are willing. Were you specifically looking to sync via Wi-FI, or are you OK with using our cloud system for syncing?
Gina