Support mSecure
Upgraded to Pro; Password stopped working
Mike - mSecure
a dit
presque 6 ans il y a
Hi Christopher,
Thank you for contacting us and I'm sorry about the issue you are experiencing. I'm not sure I understand what the issue is here exactly. However, our system does show that you are using a paid account and shows not account password changes. Were you able to unlock mSecure 5 on your iPhone? Also, did you have mSecure information in mSecure 5 on your iPhone and(or) did you manage to sync the information to mSecure 5 on Windows?
Christopher
with the new version of MSecure, you have to pay $29.99 to use the TouchID login. I paid the $30 via the through App upgrade following a password login. I have been logging into MSecure on my phone all morning with the password. Received Apple notices of the purchase and a credit card fraud check, so it was purchased. Next thing the MSecure App does is return to login screen and ask for the password (which I just used to get into the App to upgrade to Pro) and now that password won't work. Restarted phone. No joy. Downloaded app for PC; logged in. No info in PC app, but is my account.
Any ideas on what is going on? Should I just delete the app and start over?