Unable to restore backup : mSecure Support

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Unable to restore backup

-kk

a créé un sujet sur 6 ans il y a

Hello, just downloaded msecure 5 to my new MATE 10. i was using a really old version of msecure on blackberry 10. I followed the guide to convert mscx file to msim via msecure desktop 3.5.6. So i managed to restore the mscx backup on desktop and convert into msim, then i try to restore the msim on my phone, but it just tells me "restore procedure failed" Any clue? TY

-kk

a dit sur 6 ans il y a

Got it: i need both msecure 3.5.6 and msecure 5 (both desktop)

SOLVED

Mike - mSecure

a dit sur 6 ans il y a

Hi,

That's great news! It’s good to hear everything is working now. Please let us know if we can be of further assistance.

Steve

a dit environ 6 ans il y a

I have 2 android devices and today I swapped out one of them and my other updated at the same time. I had no access to the app on either device so no Hint for logging in. Are you able to help with access please? Steve

Mike - mSecure

a dit environ 6 ans il y a

Hi Steve,

Please create your own topic and provide me specifics about your situation so that I can help you with your issues.

Version of mSecure
Type of devices
Any error messages you are receiving

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