Hi Rick,

 Thank you for contacting us and I'm sorry about the issue you're experiencing. What seems to be the issue? Where in the backup restore process are you running into issues? Are you getting an error message? If so, what does that message say?

[Translated]

I would like to retrieve mSecure 4 records of a phone on another phone with mSecure 5 installed

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Sto usando Google Translate, quindi mi dispiace se questa email è difficile da capire.

Grazie per averci contattato e mi dispiace per il problema che stai riscontrando. Puoi utilizzare queste guide per imparare come farlo: https://support.msecure.com/knowledge-base/msecure-backups

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I am using Google Translate, so I am sorry if this email is difficult to understand.

Thank you for contacting us, and I am sorry for the issue you are experiencing. You can use these guides to learn how to do that: https://support.msecure.com/knowledge-base/msecure-backups