Hi,

I have bought a Pro License but didnt use the email account that I started with and need to change the email account that I purchased the Pro License with to the one I am using.

How can I do That.

Thanks.

Mark

Hi Mark,

Thank you for contacting us. I'm not sure I understand your situation here. However, we should be able to help you out either way. If you'd like to change your mSecure account email address, please create a new ticket here on the website or email us at support@msevensoftware.com from the email address in question and let us know what email address you'd like to change your account to. 

Note: we cannot change the email address to an email account already in our mSecure account system.

Hi,
I need to change my recent purchased Pro License account email of jamcritt@bigpond.net.au to jamcritt@outlook.com.

Thanks
Mark

 

Hi Mark,

As I said, please create a ticket or email us at support@msevensoftware.com from the email address in question to get this started. You have to contact us from the email account in question so email us from jamcritt@bigpond.net.au if that is the account you need to edit/change.

Hi Eden,
I have sent an email to support@msevensoftware.com yesterday from jamcritt@bigpond.net.au and not sure if it has been received.
I will send another one now.
Thanks.
Mark

 

Hi Mark,

We don't work on the weekends. I respond on our forum throughout the whole week though. We'll get to your ticket/issue in the order it was received as soon as we get back on later today.