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I purchased a Family subscription

I purchased a Family subscription but my account is not properly credited. I bought the subscription on the Mac App store

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Hi John,

I just responded to the email you sent to mSecure's support. I may need to get some sensitive information from you, so let's keep our correspondence via email from here on out.

Hi.

My suscription ended yesterday. And I have no access to the features of the paid suscriptrion which I did  

Can you HELP ME !!!

Hi.

My suscription ended yesterday. And I have no access to the features of the paid suscriptrion which I did a 

Can you HELP ME !!!

Hi Ariel,

I'm not sure why, but the subscription you signed up for on our website did not get set correctly in our system. I have updated it manually, so you should now see you have a Family Subscription with a renewal/expiration data of May 7th, 2024. Do you see that now in your mSecure Account Settings?

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