Hi David,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure what's happening here, but I hopefully have a way to fix it. Real quick, I'm going to have you turn off syncing altogether, then I'm going to make a change on your account. That will hopefully take care of the problem. Go ahead and open mSecure's Sync Settings, and turn off syncing. After you do that, leave it disabled and let me know. After that, I'll reset the sync settings on your account and hopefully that will take care of the problem.

Ok, I reset the settings on your account, so I'm hoping things will work now. However, before you open mSecure on your PC, please open the app on all your other devices first, so they can figure out first that the account is no longer set to sync. After you open the app, open the Sync Settings and check to make sure that syncing is disabled. After you do that on all your devices, then open mSecure on your PC and turn on Wi-Fi syncing again.

Did that have any effect on the problem David?

Hi David,

I'm not sure if this went the way I expected. It looks like you have an Asus computer running mSecure, which should be the main computer. What I was trying to do before is at least get things to where your computer won't crash when you try to set it as the main computer. Did the instructions I give you make it so that the app is no longer crashing?

To be clear, I wasn't thinking you were saying your computer was crashing. My confusion is that I cleared all Wi-Fi settings from your account, and you are still seeing that the ASUS computer is the Main computer in mSecure's Sync Settings.

Real quick, do you have more than one PC, or do you have just the one ASUS computer? If you only have the one PC, do you see all your data in mSecure on your iPhone?

Hi David,

I'm not out of ideas yet! We'll get this figured out one way or another, even if I have to get the developer involved. From the screenshots, I thought you had more than one computer, because the Sync Settings aren't making any sense. Since they are saying your ASUS computer is the server, I was thinking the computer you are taking the screenshots on was not your ASUS.

Now that I know it's the same computer, I think simply reinstalling mSecure should solve the problem. You may have tried reinstalling mSecure before, but it should be different now because I reset the sync settings on your account. Before you do the reinstall, you'll need to go to the Backup Settings after clicking the gear icon in the bottom left corner and create a backup of your data. Click the gear icon, then click "Backups" in the left column of the Settings screen. Click the button to create a new backup and save it to your desktop. Now, click the start menu, then right-click on mSecure and choose the option to uninstall the app. After it's uninstalled, wait for about a minute and then reinstall mSecure from the Store app.

Did that have any effect on the problem David?

If it didn't fix the problem and syncing still can't be done between your devices, go ahead and go to the Backups Settings again, and choose the option to Restore. Choose the backup you created on your desktop, and restore it. After I hear back from you, we'll keep on troubleshooting to get to the bottom of what's causing this.

Hi David,

I'm not sure what's happening here, because now your account is showing that you don't have syncing enabled at all. However, in both your screenshots, it shows you have set Wi-Fi as the sync feature to use for your account. I wonder if it's possible I'm looking at the wrong account.

First, can you confirm that Wi-Fi syncing is currently enabled in mSecure's Sync Settings on your PC? If it is, can you tell me what email address you see in the Account Settings? If you don't want to write that out here in the forum, please send and email to support@msevensoftware.com, then post here in this thread letting me know you sent it. I'll respond via email as soon as I see it in the system.