Thank you for contacting us. The Encrypted Account Key, or QR Code, for your account only gets sent out one time when you first set up the mSecure app. I checked for an account in our system with your "[email protected]" email, but I was not able to find one. Are you using a different email address for your mSecure account, and if so, what is that email? I need to check the account to make sure looks right in the system.

Also, do you currently have access to your information in an older version of the mSecure app? If so, do you know which version of the app you're running?