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Soporte mSecure

Reset password on my cell phone

Verizon had me reset all my settings and I forgot my password for my Msecure account. How can I reset the password without losing all the information on my cell phone. It is giving me a hint but I still cannot put the correct password in.

Thank you for contacting us, and I'm sorry for the issue you are experiencing. Unfortunately, there is not a lot we can do in these situations. In order for the information stored in mSecure to be as secure as possible, mSeven Software doesn't acquire our customer's password or the information stored in their mSecure account, so there is no way for us to retrieve either of those items. Also, in order to keep your information from being accessed without your permission, it is not possible to bypass or change an account's password when mSecure is not accepting the password the user is entering. I'm really sorry I don't have better news here. 

Do you have any ideas as to what the password could be? If so, one thing that has helped some customers in this situation is trying some letter substitutions for the password attempts. Whatever the password may be, it's possible you used number and/or special character substitutions like typing $ for S or 3 for E. Hopefully this can aid you in finding the correct combination of characters for your password.

Thank you. I was able to figure out the password, 

That's great news! Please let me know if you need further assistance.

Will Do.


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