Thank you for contacting us. It sounds like you just need to authenticate as the owner of your mSecure account, which can be done a couple of different ways. The easiest way should be to scan the QR code you can reveal in mSecure's Account Settings on your Note 10. To do that, follow the instructions below:
Did that help with the issue Denise?
No problem at all Denise, and it's great to hear you were able to get signed in to mSecure on your phone. Thank you very much for your time, and please let us know should you need further assistance.