Hi Axel,

After purchasing your license, you should see it get applied to your account within about a minute of opening and unlocking the app on your various devices. It sounds like you may have purchased your license using a different email address than what is associated with your mSecure account.

Can you tell me what email address you are using for your mSecure account? Also, where did you purchase your mSecure 5 license from? Did you purchase it on our site, or did you purchase it from the App Store by clicking on a button from within the mSecure app?

Hi Axel,

Ok, I just checked your "[email protected]" mSecure account, and it does have a license applied to it. This would indicate you are signed in to a different mSecure account in the mSecure 5 app on your devices, as the app would not see the license on the account.

I'm going to have you check the username in mSecure's Account Settings on each of your devices.

For the mobile app (iOS/Android):

    1.    Tap the menu icon in the top left of mSecure's main view

    2.    Tap Settings at the bottom of menu

    3.    Tap Account Settings

For the Mac app:

    1.    Open mSecure

    2.    Click "mSecure > Preferences" in the menu bar in the top left of your screen

    3.    Click the "Account" tab

For the Windows app:

    1.    Click the settings icon in the bottom of the left column

    2.    Click Account Settings

Which email address do you see next to the Username field in each of your mSecure apps?

No problem at all Axel! It's great to hear you were able to get the issue resolved.