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Soporte mSecure

Locked out of mSecure on my new iPhone 12

I forgot my mSecure password and am unable to access the password on my new iPhone 12. I still have access to mSecure on my older iPhone but I can’t access the mSecure password on either phone

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Hi Victor,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. As long as you still have access to your data on at least one device, we should have no problem straightening everything out here. Real quick, do you know which version of mSecure you are running on all your devices? When you look at the app icon on your devices, does it have a bright blue background behind the key or is it dark blue? If you could list out which icon is showing on each device, that would be really helpful.

my phone is locked and I cannot access Msecure

I can't unlock my phone to get to Msecure

Hi Jean,

I'm not sure what you mean here. Are you saying you're locked out of your iPhone entirely, or are you just locked out of the mSecure app?

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