Hi Myrna,

Thank you for contacting us and I'm sorry about the issue you are experiencing. We have a no questions asks refund policy for any purchase from our website within the last 60 days. I see that you've emailed us from both two separate @bellsouth.net accounts and we've responded within a business day each time. The last ticket was sent around Thanksgiving so we are now just responding to those tickets because Thanksgiving and the day after are paid holidays for us. 

The QR code will never work on its own to sign in to an account. The QR code is simply to authenticate your account after you've entered a proper account email address and account password. Please note that your paid account is under the [email protected] email address. If you have forgotten your account's password or lost access to your QR code, you can learn how to reset your account and start over in mSecure 5 here: https://support.msecure.com/support/solutions/articles/36000064228