Soporte mSecure
How to print records
Mike - mSecure
Hi Sue,
Thank you for contacting us and I'm sorry about the issue you are experiencing. Please use this guide to learn how to print out your mSecure information: https://support.msecure.com/en/support/solutions/articles/36000064669
Is there a way to print the records as there was in V5? What I mean is that in V5 you can print 2 columns per sheet in a readable sized print. In V6 the print is very small. In addition, even if I select "2 up", it only prints in one column. The problem that bothers me the most is the small print.
I would love to have V5 back to print. I tried reinstalling V5 and would have even re-entered all of the data into V5. Could not reinstall it.
Any suggestions?
Mike - mSecure
Hi Gary,
The printing shouldn't be different in v6. I'm not sure which platform you are using, but the actual printing of the data is determined by the print settings in the OS. If you could tell me what type of computer you're using, I can look into this further to see if I can figure out what's happening.
Oh, also, it's no longer possible to install v5, because v6 is a direct upgrade of the previous version of the app.
using version six and I cannot get anything to print. How do you print period I click print and it blinks and does nothing
Mike - mSecure
I also need to know which platform you are using (the computer's type).
Mike,
No problem. I found a work around to adjust the printed character size. It's not in the print functions of V6.
Gary
Mike - mSecure
Thank you for the update @Gary! It's good to hear you were able to get the font size changed for the printing.
Hi,
Your ticket has been responded to. We will continue our conversation through the ticket system.
Sue
Please help me print out my records thank you.
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