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Soporte mSecure

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Problem to register on new Microsoft Surface Go

Hello,

I've a problem to logon (newly installed) mSecure on my new MS Surface Go. Although the software is running smoothly on my desktop and I can logon in my account, it is not possible to activate mSecure on new tablet. How to proceed ?

Regards, Roeland de Gruyter

Hi Roeland,

Thank you for contacting us and I'm sorry about the issue you are experiencing. Can you let me know what you mean when you say it's impossible to activate mSecure on your tablet? What version of mSecure are you trying to use on your tablet? Are you referring to mSecure 5 and it's authentication process? If so, what happens when you try to authenticate? What authentication option are you trying to use? Do you get an error message? If so, what does that message say?

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