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Soporte mSecure

Free trail

Please cancel my free sccount


1 Persona tiene esta pregunta

Hi Sandra,

Thank you for contacting us. There is nothing to cancel here. mSecure doesn't collect any payment information and will not charge you anything after you're trial period is over. 

I want to cancel this in app purchase. I can not locate a cancel feature.
How can I cancel this version ?

Hi S Taylor,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  I don't know what you mean here. There is no cancel feature for any in-app purchase you make on the App Store. I suppose that subscription services have a cancel feature, but we are not a subscription service. Unfortunately, we are not able to refund purchases from Apple's App Stores, because Apple does not give developers access to their customer's iTunes account to process refunds. However, you can request a refund directly from Apple instead.

Please visit this link - https://reportaproblem.apple.com

Sign in with your Apple ID, then you can click on the "Report a Problem" button next to the mSecure app. After clicking to report the problem, click the "Choose Problem" dropdown and select the "Didn't mean to purchase this item" option to let them know you would like a refund.

Please let us know if you have any other questions about this, and thank you very much for your time. 


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