Thank you for contacting us and I'm sorry about the issue you are experiencing. Have you used mSecure 5 before? Have you created an mSecure account in mSecure 5 or on our main website (https://www.msecure.com) before? mSecure 5 is the first and only version of mSecure to use an account system. Please create an mSecure account to get started with mSecure 5.
Thank you for contacting us. No, to different accounts cannot sync to the same installation. Also, in order to use separate accounts, you'll have to reinstall the app anytime you want to switch accounts in mSecure 5.
Can two separate mobile accounts be synced on the same Windows app.