Soporte mSecure
Upgrading to mSecure 5
i get the upgrade offer for 14.99. (UPGRADE TO V.5)
however, I can't log in to make purchase.
Eden
HI Hugo,
I'm not sure I understand your issue. Click on the Mac link above to go to the mSecure 5 page to download mSecure 5 from the Mac App Store or simply open the Mac App Store, search mSecure, and download mSecure 5.
Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license.
Please note that I couldn't find an mSecure account for the email address you are using on this website.
Mike - mSecure
Hi,
Thank you for contacting us and I'm sorry about the issue you're experiencing. Did take a look at our support articles or forum topics for help?
Forum topic: https://m7software.freshdesk.com/support/discussions/topics/36000001677
Support article: https://m7software.freshdesk.com/support/solutions/articles/36000028375-msecure-5-5-2-crashing-mac
I have an old version on msecure on my iphone. I purchased a new MacBook. I downloaded msecure 5. Is there any compatibility between the two. Msecure 5 will not accept my sign on and password I have with the msecure version I have on my iphone. How will I get the information to sync?
Mike - mSecure
Hi Karsten,
Thank you for contacting us. Please email us at support@msevensoftware.com or create a new ticket here for any information about possible discounts.
Thanks,
Eden
Compatability for Windows,Phone and tablet should be seamless
Mike - mSecure
mSecure 5 is the first and only version of mSecure to use an account system. If you haven't used mSecure 5 before or purchased an mSecure 5 license from our website, you'll have to create an account to get started with mSecure 5. mSecure 5 will not sync with the previous versions of mSecure. mSecure 5 will walk you through a migration process if you start the very first time with mSecure 5 on a device that has the previous versions. Otherwise, mSecure 5 can restore from a .msim backup file created in the previous versions. Here are guides that can show you how to transfer your information from mSecure 3 or 4 to mSecure 5: https://support.msecure.com/en/support/solutions/folders/36000176650
mSecure 5 does sync seamlessly with mSecure 5 on all available platforms:
iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594
Android: https://play.google.com/store/apps/details?id=com.mseven.barolo
Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250
Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8
there does not seem to be an update....
Mike - mSecure
Hi Hugo,
I'm not sure what you mean. mSecure 5.5.2 is the latest version of mSecure 5. If you received marketing emails but already have mSecure 5.5 or mSecure 5.5.2 and a paid license, please ignore the email.
There is no mSecure account for hugokemp@gmail.com. If you're using another account in mSecure 5, again, please ignore our marketing material.
I am with you folks since 2011, my activation code was REMOVED LICENSE NUMBER.
I receive your notifications at this email: hugokemp@gmail.com. I'll download from your link,
TX Hugo
I purchased v5.6.2 and it loaded onto my iMac and Macbook air. When I downloaded this version for my iPhone at the app store and entered the same credentials I used to enter this account, I get a message that the app is good for 24 more days and that I can pay another 29.99 to get the full version. since I used my user name and password exactly as I did here, why I am being told I have to buy another copy?
I am unable to get my MSecure Pro version 5.0 to sync with my Dropbox account which was my backup. I have tried "Sync now" several times to no avail and I have linked and unlinked to my Dropbox account several times to no avail. I cannot access any of my stored passwords, etc. on the Pro version.
I suffered a similar situation but received support from Support.msecure and have had no problems since
Mike - mSecure
Hi Michael,
I'm not sure I understand your issue here. There is no Pro version of mSecure or mSecure 5. There is mSecure 5 and the previous versions. mSecure 5 allows users to purchase a license for their accounts and have a Pro mSecure license or a Pro account. Additionally, mSecure 5 cannot sync with the previous versions of mSecure nor their sync files. Instead, you can restore from a backup file created in the previous versions. You can go here to learn how to migrate your data from mSecure 3 or 4 to mSecure 5: https://support.msecure.com/support/solutions/folders/36000176650
Note: You cannot sync your mSecure 5 information across different mSecure accounts at this time
Eden
mSecure 5 includes both Free and Pro features. The Free features can be used forever at no cost. The Pro features are free to try for 30-days. After that, a single one-time purchase (paid upgrade) entitles you to use the Pro features on all of your devices on multiple platforms.
You can download mSecure 5 for free here:
iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594
Android: https://play.google.com/store/apps/details?id=com.mseven.barolo
Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250
Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8
Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license.
We recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://m7software.freshdesk.com/support/solutions/articles/36000064322. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://m7software.freshdesk.com/support/solutions/folders/36000176540.
You can also search our articles on how to create backups of mSecure 3 or 4 here.