mSecure needs to respond immediately.  I need a response or I will have to migrate everything to a new password locker for me and all my employees.

We deserve a more thorough explanation and response from mSeven. Were they truly zero-knowledge architecture? It seems not based on the alarm raised in this email.

To help properly assess and mitigate risk, please provide detailed information on the following:
  - Remedial Actions: What specific, actionable steps must be taken on user end to secure account and data?
  - Scope of Compromise: What specific data fields, files, or customer records were impacted or accessed during this breach?
  - Timeframe: What was the exact timeframe of the breach, including when it occurred and when it was detected?

In case this problem is not resolved, do any of you other customers here  have ideas for other password managers that have good functionality for offline users? The thing that attracted me to mSecure was the fact that it works well offlline. Also, it can sync locally by Wifi with other computers, which I use for sharing with my family members. This serves to make it possible for them to have access to the passwords and also as a backup. A lot of the top rated password managers are meant to be used locally. And I'm not sure if the ones that do have offline functionality have wifi sharing. Ideas?

 Oops. I meant that at least some of the top-rated password managers do NOT support only using the app offline.

I sync using Dropbox, am i at risk too?

5 service tickets opened to address mSecure’s not so secure app and their security breach.  mSecure keeps closing my tickets without a response.  My guess is the company is in chaos and cannot answer us AND if that’s true, then they will walk away from this HUGE problem.  I hope I’m wrong and they are busy trying to fix this.  At this point I’m not even sure it’s safe to sign into mSecure to change any passwords without letting in a worst issue.  There must be way fix this other than changing hundreds of passwords.

I don't think all customers even received that email. My wife and I both have V.6 and never subscribed. She never uses her account, though she's in their database. I, on the other hand, use my account every day. Yet, my wife received the security breach email (it was in her spam folder), but I did not receive it. How is it that some customers are receiving this alert while others are not?

Is this a company that only works 9 till 5 Canadian time?!!!  If so, Toronto should be open by now.  No news beyond that worrying first email is absolutely unsatisfactory.

In response to security breach email of 11/03/26l:  The LEAST mSecure should do is offer is 2 factor authentication to "Essentials" accounts.

Yes we the users definitely need more information.  Just looked at the number of passwords I have and it is over 200.  Would have to sort out the critical ones,  change those passwords, store them somewhere and then go back and do the less important ones.  And is it safe to keep the changed passwords on msecure?  Probably not.  This entails a lot of work and we should have more info before starting it.  Very poor method of communication from msecure.  Not enought infor from them and not enough specificity on what the user should/has to do.