Hi Iris,
Thank you for contacting us and I apologize for the delay in response. The issue you are dealing with will require a screenshot of your account settings which you might not want to show on our forum. Please email me at support@msevensoftware.com and I will try my best to assist you as soon as I can.
Iris
New iOS phone, login used on other devices fails The new phone 17PM was setup by using the copy function to new device in iOS. I’m assuming security reasons there is a setting or configuration that does not transfer. I was considering removing the app from it and reinstalling, but wanted to be sure there wasn’t another way to resolve this issue. Thansk