I renewed my premium subscription 04/27/26 and when I log in, shows expired. Also, Face ID is not working.

I had renewed my subscription but it is showing exiped and I can not use face id any longer and my acct is not sync across my devices. please assist 

 I am also receiving a message that my subscription has expired.  My records no long sync.   However, my subscription auto-renewed for a year on May 5.   I initiated a trouble ticket and attached the receipts.

Same here. Renewed automatically on May 5th. I haven't sync'd for 16 days.  I can't used fingerprint to login. I have a ticket in but no reply yet. 

I'm in the same boat, with both my MacOS (v26.5) and iPhone (v26.5) versions on mSecure (v6.1.9). I renewed my "Essentials" level paid subscription, as I do annually, on 4/28/26 and now I have no syncing of mSecure changes and login attempts using Touch ID generate the message in the attached file. This screenshot is from my iPhone.

Have we lost access with Touch ID (or Face ID as Bud and Theresa note) at the Essentials level?

Submitted a ticket detailing this problem and a helpful mSecure Support Representative solved my problem the same day.

Turns out it was mSecure migration of subsciptions from an old system to a new system.

Thanks to Mark Green, at mSecure.

I also am having the issue where my Subscription was paid on May 1 2026 but is still shows in the app that it is expired.   

i encountered the same problem!

For those experiencing subscription renewal difficulties, create a trouble ticket.  If there is no response after a few days, follow up with an email to the support team with attached receipts.  I received a response and the issue was resolved in a timely manner after my email.  Please read Tom’s explanation for the cause of this snag.