Hi Mike,
Thank you for contacting us. I want to make sure you are signing in to your account on the correct website. Please visit our website at: https://www.msecure.com/login/. Are you able to sign in to your account using the same credentials that work in the mSecure 6 app? Please let me know and I will assist further.
Mike
Being the untrusting type I didn't click on the link in the email, instead used a more direct approach. The only problem seems to be that when I try to log in, it is telling me that I don't have an account. I've been using the software for years and this is the first year that I recall being prompted for the renewal.