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Sync issues on one of our two new iPhones

One of our 2 new iPhones doesn’t sync with mSecure cloud. Using paid version for more than 10 years

and never this problem before.

First this iPhone didn’t recognize the password, so I reinstalled the mSecure app and can access mSecure again but it doesn’t sync anymore

Hi Frans,

Thank you for contacting us. I see under your account that you recently have undergone an account reset. Knowing this now, which devices are you currently able to access your data? Are you able to access your data on multiple devices? Please let me know exactly what devices have your data currently accessible and please let me know if you are seeing any sync errors on any of your devices.

Hi Marc Sorry for late reply We always had 2 iPads and 2 iPhones without problems Recently bought 2 new iPhones and one of them gives problems All account settings on 4 devices the same First it didn’t recognize the password, so reset, then it gave the password away as the hint Then I reinstated the app but now it doesn’t sync anymore with the msecure cloud Face ID works well What to do about it Frank
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