Hello.

My Family Subscription auto renewed on April 23, 2024 but my Family account now shows expired. (I was sent a receipt from Paddle.net)   Based on reading other posts, I believe this is because I had changed my username for security purposes to my other email address.  I do not want to pay twice .    What can I do to correct this problem?  

Thank You.

Just an FYI......this is definitely an account username/email change problem.    I just tried going to msecure.com/account and logging in with my email address that the Family Subscription renewal receipt was sent to and it is showing as invalid.  When I login using my current user/email address it shows my subscription and cancelled.      I could go ahead and pay again for a family subscription under my new updated email address but I would want fully reimbursed for the charge that has already been placed on my credit card on April 23, 2024.  Please let me know how this problem can best be corrected as I want to gain full access to my mSecure password app asap.

Regards,

P.S.  I am not attaching my rental receipt because of public security concerns.  I also do not want to show publicly my updated / changed email address for the same reasons.  

Just another FYI.....

I wanted to expedite my issue ASAP so I went ahead and paid for another Family subscription under my new username/email address.  Again....that email is not being disclosed here publicly but I do want to receive a full credit for my previous user/email under jcgray49@gmail.com .   I changed from that username/email due to the fact that it was widely circulated on the Dark Web.  

If you need a copy of my April 23, 2024 renewal receipt under the email jcgray49@gmail.com, please let me know and I can send it to you privately.

Hello Mike!  Thank you for your assistance!  I did just send you both of my emails as requested along with the receipts of both my renewals.  Thank you for your assistance regarding this matter.

Regards,