Hi Amalia,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. In another thread, you mentioned that you removed the Touch ID settings on your Mac. Can you explain what happened? Are you saying that Touch ID no longer works at all on your Mac, or is it just not working for mSecure?

Also, are you now able to open and unlock mSecure on any device, or are you locked out of the app? What happens if you try to enter your password manually?