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Upgrade to pro not working

Hello. I’ve paid to upgrade my account to pro version of mSecure 5. The money has been taken but my app still thinks I’m using the free version so doesn’t let me access pro features. Can you sort this out please.

1 Person hat dieses Problem

Hi Charles,

Thank you for contacting us, and this should be no problem at all. Typically, this issue indicates you have more than one mSecure account, and at least one of your devices is signed in to the account that doesn't have the license applied to it. Can you tell me where you purchased your mSecure license? Did you go to our website to make the purchase, or did you click/tap a button from inside the app on one of your devices? After you made the purchase, did you receive a receipt?

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