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New License Failing

Paid for new license this morning and put it in and it fails to activate.  Uninstalled and reinstalled using the link provided with my license and it continue to fail to activate using the license.    I have sent emails to support, opened a ticket and now trying the forums.  Can anyone tell me how to get this to activate?

1 Person hat diese Frage

Hi James,

I'm not sure what you are saying here. There is no need to input a code when you pay for a license for mSecure 5. My guess is you're trying to use some characters you are seeing to try to activate the older mSecure 3.5 app, but I can't be sure. Can you tell if the app icon you are opening is a bright blue color or is it a very dark, Navy blue? If it's a lighter blue color, you'll need to download mSecure 5 from the App Store app on your computer. If you can tell me what type of computer you are using, I can help.

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