Hi Jeffrey,

Thank you for contacting us. Our support forum is run through a different account system than the mSecure app, so it's ok that the email address is different. It could be the same, but it's not necessary in order to get support for mSecure.

Getting everything fixed will be no problem at all. It looks like you already had an mSecure 5 account that your Mac mSecure apps were signed in to, so what you'll need to do is reset mSecure on those devices, then you can sign in to the new account you created on your iOS device.

For Mac, the reset process isn't as easy as just reinstalling mSecure, because the db information is stored in a different location than the app bundle itself. Instead, follow the steps below:

1. Open mSecure on that device

2. Click Help in the menu bar at the top left of your screen, hold down the "option" key on your keyboard, and you should see two hidden options appear in the drop down menu

3. Click "Show Data File in Finder", and a Finder window will appear revealing mSecure's database file, which is named, "mSecure.mscb"

4. Close mSecure

5. Move the "mSecure.mscb" file to the trash

Now you have reset the Mac app, and you're ready to sign in to your new mSecure account:

1. Open mSecure on your Mac if it is closed

2. Skip the welcome screens to go directly to the Sign Up / Sign In screen

3. Click "Sign In"

Enter mSecure for the username, then enter the password for that account to sign in to it.

No problem at all Jeffrey! It's great to hear everything is back to normal and running smoothly =)