Thank you for contacting us and I'm sorry about the issue you are experiencing. What version of mSecure are you using on all of your devices? It looks like you have an mSecure account for your email address so you've used or are using mSecure 5 on iOS. However, are you using mSecure 5 on your other devices? mSecure 5 will not sync with the previous versions so you need to make sure to download mSecure 5 and sign in to the exact same account if using mSecure 5 on any device.
You can download mSecure 5 here:
and here's an image that might help you understand what version(s) of mSecure you are using:
Note: You'll receive an email notification about my forum reply here. Please reply to this forum topic by clicking the blue button labeled "Reply" in the email in order to continue the discussion. Do not reply to the email directly.