Thank you for contacting us and I'm sorry about the issue you are experiencing. In order to import from a CSV file, you'll want to make sure to format the CSV file properly beforehand and also make sure to include any record types that do not exist in mSecure before importing the CSV file. Here is a guide that could help: https://support.msecure.com/en/support/solutions/articles/36000064688-import-from-a-csv-file
I was used to use Dashlane before I knew Msecure.
I exported from Dashlane all my data on desktop in a ".csv" format, after that I imported it on Msecure and everything seems to be ok but then I realize that database in empty,
Where is it wrong?