Hi Jeff,

Unfortunately, we experienced a full server outage today (Monday, Feb 12th), which should be the cause of the error messages you received. The good news is, the issue has been resolved, so everything should now be working correctly. We're very sorry for the inconvenience this caused.

Can you check really quick to make sure everything is working now? If you are still experiencing a problem, please let me know and I'll look into it immediately.

Hi Jeff,

You're right about posting a message in the forum or on our blog for the website. That would have been very helpful, and I'll remember to do that if something like this should occur in the future.

For your other question, mSecure actually should not stop working when there's a server outage. We're now working on a couple of different issues. First, the server should never go down, of course, but also mSecure should run without any problems if the server does go down. So far as I can tell from our support requests, it looks like only the Windows app did not handle this issue the way it should. I'm going to be talking to our developer tomorrow to make sure has this fixed in the next release.

Also, a server connection is required for both password authentication when the app is installed/reinstalled and a user signs in to their account and also for licensing purposes. For license, however, it's only checked when the expiration date is drawing near, so again, that should not cause the problems users experienced when the outage hit.

Does that answer your questions fully Jeff?

No problem at all Jeff, and thank you for your patience through all this.