Since I don't know what email you used to make your purchase, and I don't where you purchased the app from, I have no way to find anything about transaction. The easiest way for me to refund your purchase is for you to send me the purchase confirmation email that you receive after the purchase was made. That has all of the information I need and is the reason I emailed you, because you won't want to post that information here on the forum.

Hi Robert,

I have sent out a couple of different emails to you about processing a refund and removing your account, but I'm not seeing a response from you. Are you receiving the emails I'm sending?

The encrypted account won't help for processing the refund. I need to know where you made the purchase from. Did you purchase your license from our website, or from one of the App Stores?

Hi Robert,

I just sent an email to you asking you for the information I will need to process a refund. Please respond to that email, and we'll get everything taken care of.

Thank you for contacting us! Since mSecure 5 and 4 are different apps, you can run them at the same time on your devices. No data will be lost in going back and forth.

When you first create your mSecure 5 account, you should be asked if you would like to migrate your information over from the old app installed on your device. If the migration doesn't take place, you can transfer data from the old app by using the backup/restore feature. Simply create a backup of your information in the old app and you can restore your information from that backup in the new app.

One thing to keep in mind, any new data that you add to mSecure 5 will have to be created manually in mSecure 4 and vice a versa. The two versions cannot sync with one another. 

Hi Robert,

No problem at all. I see your request in our support system, so I'll respond to you via email.

Hi Robert,

Thank you for contacting us. Are you experiencing some type of issue with mSecure? If you are, I would be happy to help.