@Rick I was able to get your wife's subscription fixed up today. I think she did respond to me, but if she doesn't know it, please tell I was able to fix it =)

@Jack Whatever you are experiencing is not the same as the other user, because you have a subscription on your account. It was purchased on 11/30/2022. I'm going to need more information on what's happening, because it's likely you are not signed in to the correct account on at least one of your devices.

@Juergen The same thing goes for your post as well. I checked your account, and it has a subscription that was purchased on 11/29/2022. I'm going to need more information on what's happening, because it's likely you are not signed in to the correct account on at least one of your devices.

@Susan What you are dealing with is most likely not the same thing as the others. For both @Jack and @Juergen, their accounts clearly have a subscription applied to them, while your account does not. It is not the same issue, and it doesn't help to conflate things like this even when it sounds like you might be dealing with the same problem. Can you please let me know which support agent you have been talking with?

@Susan Thank you for the screenshots and extra information, and I am sorry for the ongoing issue you're experiencing here. It will be best to handle this via email rather than the public support forum, since I may need to ask you for private information. I will be sending you and email in a minute or so to your @icedry email address. Please respond to that as soon as you receive it, because I tried sending you an email about 6 months ago and didn't receive a response from you. I want to be sure we're able to communicate before sending further instructions.