In a recent reply on the Feature Requests section of the Forum it was announced that mSecure 6 would be available soon and that major enhancements we have been waiting for would not be implemented in mSecure 5.
Will mSecure 6 be considered a completely new product? Will existing customers be expected to pay for this new product in order to get any enhancements?
Will mSecure 5 remain available? Will it still be maintained with bug fixes and security issues?
Will the databases be compatible between these products?
Are there any other implications for existing loyal customers?
@Ai It has indeed been a busy few weeks, and I don't anticipate it slowing down any time soon =) And that's great news! With regards to your questions...
Thank you so much for your feedback Ai, and please let me know if you have any other questions about V6!
@Steven Thank you for your feedback on the subscription model and especially for voicing it here in the forum! We know this change is difficult one for a lot of people, so having customers articulate their feelings on the matter is incredibly helpful.
You can see the features that are included with the Essentials plan here: https://www.msecure.com/pricing-breakdown/
With regards to how accounts work, it will be the exact same in V6 as it is in V5. That is, if you and your wife are signed in to the same account, then you will both have access to all of the data stored in the account. And you can use whichever sync feature you would like to keep your different mSecure apps in sync.
@Puneet mSecure 5 will no longer be available in the future, because mSecure 6 is simply an updated version of the same app in the stores. Also, there is no reason to continue using mSecure 5, because the V6 Essentials tier, which you'll have access to without cost as a V5 Pro user, will literally have all of the exact same functionality as mSecure 5.
@Kerri Did you receive an mSecure 6 Pre-Shipment email from us? It was sent out last Wednesday, and it goes over the specific details of the V6 update, including when we plan to release it. Here is a link to the email in case you didn't get it for some reason: https://mailchi.mp/msevensoftware/announcing-msecure-6
@Mike, really appreciate you taking time out to answer my questions. I have one other one at present - I'm pretty sure I would be going for the family pricing subscription when it comes out (depending on prices!). If I enter into an annual premium subscription now, would you factor in what has been paid if a month down the line the family subscription is available? What I don't want to do is end up double paying for a single premium and also a family subscription. Will there be a similar discount for the family sub? Would I be better off sticking with the free essentials package until the family sub comes out?
No problem at all @Ai! You ask a really good question on the possible discount for a Family subscription for V5 Pro users. I don't think we've discussed that one yet. I'll have to talk about that in our meeting tomorrow. I'm not sure if we'll do a major discount on that one, since we plan on a $5.99/$4.99 price point, which is nearly 50% off once you get to 3 family members.
With regards to your other question, we'll be able to change over any subscriptions pretty easily from one type to another, as long as it's purchased on our website. It shouldn't be a problem if you purchase the Premium subscription now, but waiting to go Premium until the Family subscription is released would work too!
Mike, refer to your own link for "most":
So, your solution to "most" is a rent-ware solution, not a straight upgrade pricing model. We can both wordsmith it as we like, but my point was do a survey (there was plenty of time to do a real survey to your customer base ahead of v6 launch and a change in your business model.) Prove to us that "most" believe this is true...your chosen business model. That's all I'm asking/suggesting.
One question about Essentials in v6 for current Pro v5...it shows "Cross-Account Sharing via the new Sharing Center*" as a Premium, not Essential, feature...therefore needing to rent to get. (* means need to use mSecure Cloud). Question: we'll still have iCloud syncing as we now have in v5 Pro, correct? That's not going away even though now we also have in v5 Pro mSecure Cloud for sharing.
Please clarify. Thank you.
@Thomas and @Steven Thank you very much for your responses.
@Matt The two instances of "most" in the quote you pulled from our "Why Subscriptions" page is not saying the majority of our customers favor a subscription model. It's saying the majority would agree we need a way to generate recurring income. The first instance talks about needing to charge a fee for updates and the second talks about a reasonable timeframe for those paid updates. We have made the decision to go to a subscription model, and as @Tomas mentioned, we don't make these types of decisions by surveying our customers. I can't imagine any for-profit company that ultimately makes business decisions that way, but I'm sure it happens. That's never been the case here at mSeven Software, however.
@Kerri Thank you for contacting us! We have a page created on our website, which is linked to in the page you land on when you click the "Learn More About V6" button in the email. That page clarifies some thing details that are difficult to cover in an already lengthy email, and you can view it here: https://www.msecure.com/pricing-breakdown/
With regards to your question about migration, you will simply download mSecure 6, and it will install over the top of mSecure 5. Your data will be migrated automatically with no need to make a backup of any kind. It's important to note that mSecure 5 currently creates automatic backups every 5th change to your data, and those backups will be easily available from the Settings of mSecure 6 should they be needed. Also, should you want to create a fresh backup before the release, you can do so from either the "Backups" section of the Settings, which will create a new backup in your iCloud Drive account, or you can tap the option to send yourself an email backup.
When folks migrated from mSecure 4 to 5, there was an upgrade fee (and discount offered). No one should have believed that version 5 was forever; in fact, the version 5 upgrade fee was a clue that there might very well be a charge for future versions. Subscriptions are a way for companies to attempt to increase revenue (which pays salaries and is used for product development). It's a rational business decision, knowing that some existing and potential customers will choose another product that's not based on a subscription model. With version 6 "essentials" being free to existing paid version 5 customers, mSecure has created a path to stay current at no extra cost. I appreciate that.