Hi everyone! I have just gotten a response for the ticket I submitted last night to mSecure. The representative in contact with me alleges that the issue only pertains to users that were syncing to the mSecure Cloud. I hope some of you find that helpful. Nonetheless, I will be switching after ten years as I find it unacceptable that this was not confirmed earlier. 

i used to be synched to the cloud but I have turned that off to no sync at all. I am changing passwords and I am not sure if I can put them safely in the unsynched version of the app. I agree this is a mess but it made me think with AI how safe is anything we digitize?  what company can you count on? Anyone could have a breach. 

does anyone have any suggestions of who to switch to  and does anyone know how difficult it is to get the data moved over

@richard

it is very difficult to move over the msecure data. If it is ONLY simple account data, exporting via the desktop app to csv is the biggest chance for succes. Even better would be that competitors implement annimport-functionality of the msecure-vault. In case your vault contains also a lot of attachments (photos/photoscans, pdf’s etc) it’s impossible to automate the process. It will be a painful manual move then. This scenario will hid pro users specifically hard. It will take days, maybe weeks to achieve that. And whom are we going to send the bills to?

solution = simple though: msecure should explain what is going on. NOt chicken out when things go wrong. Very dissappointed here. Want to describe this company, but can’t use the words that come up my mind here.