Expired Subscription Notice Even After Renewing : mSecure Support

J

James

hat ein Thema begonnen 4 Monate her

I renewed my subscription on December 16, and the app is still saying "Your subscription has expired."

R

Rob

gesagt 6 Tage her

Same issue--paid by Apple Pay/Visa on 24 April 2026 and now today, 7 May both my desktop and iPhone are showing expired and I've lost premium features that include syncing which is of vital importance. I submitted a Ticket already AND on the receipt from Paddle I replied to the e-mail stating the issue (the email says that if there's an issue with the payment subscription then reply to the email). Hope I get this fixed quickly as I am leaving on a trip and use passwords extensively.

D

Douglas

gesagt 5 Tage her

I also opened a ticket two days ago and also emailed support with a copy of my Paddle receipt. Not a peep from them. I've been using MSecure for quite a while, ever since Passwords Plus got out of the business, and never had these problems.

What stinks is that without the premium subscription we can't even export our records if we wanted to change to a different program. :-(

E

Elisabeth

gesagt 5 Tage her

Same thing just happened to me. I have submitted a ticket. Will I lose data if this persists? I also have been using mSecure since Passwords Plus shut down. Have been happy until this.

J

Jim

gesagt 2 Tage her

I am having the same issue. I auto renewed but my app is not recognizing the renewal. It is trying to force me to pay again.

M

Mark - mSecure

gesagt 2 Tage her

Hi Everyone,

The issue that you all are dealing with is due to a migration issue that our Merchant of Record (Paddle) is undergoing with our subscriptions. They have an older billing platform that our users were using to purchase a subscription which now they have made a new billing platform. We are in the process of migrating these old subscriptions to this new subscription platform which has been taking some time to do so. We are hoping to get this completely fixed soon, but in the meantime, we will need to manually update your subscriptions to show the correct renewal date. You might deal with a delay in getting your subscription updated correctly since we are dealing with a influx of users with this issue, but know we are trying our best to respond as soon as we can. For other users that are seeing this forum post, simply respond stating you are dealing with this same issue and I will get to you shortly. You may also send an email to support@msevensoftware.com so I can respond to your ticket.

I also want to make it clear that as long as you know your account password, you will remain able to unlock the mSecure app and see your data. This should not effect access to your data if you know your account password and you should regain access to biometric unlock once your subscription is updated correctly.

For everyone that has posted so far, we see you and we will be updating your subscriptions as soon as we can.

A

Anthony

gesagt 1 Tag her

I now have the same issue.

G

Grant

gesagt etwa 12 Stunden her

I also have the same issue, asking me to upgrade when I already have a premium subscription. Ticket already raised.

T

Theresa

gesagt etwa 6 Stunden her

My issue is the same as others and can't seem to get a reply from anyone. Sent email to support and no one responded

A

Anthony

gesagt etwa 4 Stunden her

Is the company still in business?

V

Vaughn

gesagt etwa 4 Stunden her

My credit card was charged on April 26th, but all my apps show expired. I am signed up for the family plan. I s there any steps I should take to get this problem rectified? Thanks for the help.

F

Frank

gesagt etwa 1 Stunde her

Same here, renewed last month. I did get an email response, ticket is pending