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Welcome to our new forums!

Hi everyone,

Welcome to our new forums. Unfortunately, we've had to start from scratch on this new system. If I missed your question on our last forum system, please ask your question again here. Also, please let me know if you run into any issues with our new forum system. 

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Please note that this is a new support/forum account system. You'll need to create a new support account to start using our new forums.

I asked a question in Jan. on the old support forums due to an issue I had with a previous version on iOS. It was pertaining to an issue where the pictures taken..wasn’t showing properly and wanted a solution to recover those invaluble images due to the original copies being misplaced. It seems that the issue has been resolved and all my images has been recovered! So I decided to come back and update my old post to say thanks and that everything is perfect and in working order! I don’t know how it was resolved but I wanted to give my appreciated thanks for a much needed product and flawless support! Many thanks!..and you have made me a happy consumer and customer! Thanks again!

Hi Jonjulio,

Thank you for the update. I'm glad everything is working properly now and I'm sorry You couldn't simply come back to your old discussion.

I was looking forward to use the new application , I cannot see the benefits yet. nevertheless there seem to be a problem in synchronizing this across all my gadgets ? after I download the application , I create a new password for every gadget or I can utilize the same ? Then how do I synchronize ? Thru i cloud ?

Hi Lina,

Thank you for contacting us and I'm sorry about the issue you're experiencing. mSecure 5 is the first and only version of mSecure to use an account system. You need to sign in to the same account using the same email and account password in mSecure 5 on all devices. The previous versions did not use an account system and all login passwords were device specific password. mSecure 5 will not sync with the previous versions. Please download mSecure 5 on all of your devices and sign in to the same mSecure account on each device.





how can you purchase msecure using paypal??

Hi Noella,

You can purchase mSecure 5 using Paypal through our website here: Please note that you need to create or sign in to an mSecure account in order to purchase an mSecure 5 license. Additionally, the purchase of an mSecure 5 license is tied to the mSecure account used to purchase the license with.

I submitted a "ticket" but thought I should check here if you would rather tickets used or discussions like it was in the last platform?

Hi 2Cents,

If you are wanting to discuss private information in a public forum, I am fine with doing so. Our last forum had a private messaging ability that our new system does not though so if you're wanting to discuss something more privately, please use our ticketing system instead. Tickets are just emails that go to our support reps. I answer some of those issues as well.

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